(NQF Level 1 – US 252244)

This course establishes a foundational understanding of the importance and the impact of customer service.

A learner will cover the following topics:

  • Explaining the relationship between business and the customer.
  • Providing customer satisfaction.
  • Solving problems that may lead to customer dissatisfaction.
  • Displaying appropriate behaviour when interacting with customers.

The course consists of the following lessons:

  • Lesson 1 – What is customer service?
  • Lesson 2 – Who are our customers
  • Lesson 3 – Role of Individuals in Customer Service
  • Lesson 4 – Business and Customer Service
  • Lesson 5 – Customer Satisfaction
  • Lesson 6 – Impact of Business Competition
  • Lesson 7 - Personal Performance and Organisational Standards
  • Lesson 8 - Problem Solving
  • Lesson 9 - Dealing with Customers
  • Lesson 10 - Role of Organisation’s Representative